Warranty Coverage
Unless otherwise stated by the manufacturer, all warranties apply only to the original purchaser and are non-transferable.
The warranty period begins on the date the shipment is confirmed delivered by the carrier, including UPS, FedEx, freight carrier, or other delivery service. The warranty period does not begin on the date the product is first opened, installed, or placed into service.
Proof of delivery provided by the shipping carrier shall be considered the official delivery date for determining warranty coverage and inspection timeframes.
Customers are responsible for inspecting all shipments immediately upon delivery. Any shipping damage, missing parts, incorrect items, or products believed to have manufacturing defects should be reported to PowerWash.com promptly after delivery.
Unless otherwise specified by the manufacturer:
- Commercial use: 30-day limited warranty from confirmed delivery.
- Residential or consumer use: 90-day limited warranty from confirmed delivery.
Some manufacturers provide longer warranty periods. Where applicable, the manufacturer’s written warranty supersedes these default warranty periods.
Any parts replaced under warranty assume the remainder of the original warranty period.
Repairs must be pre-authorized by PowerWash.com or the manufacturer. The manufacturer’s obligation under this warranty is limited solely to the repair or replacement of defective parts under normal use. In no event shall the manufacturer or PowerWash.com be liable for incidental, consequential, or labor damages resulting from a product defect or breach of warranty.
This warranty does not apply to products that have been subjected to accident, negligence, abuse, misuse, improper installation, improper maintenance, unauthorized repairs, or modifications.
If a warranty issue arises, immediately contact PowerWash.com. Returned products or parts must not be shipped until a Return Material Authorization has been issued. A dated proof of purchase and the product serial number, when applicable, are required for all warranty claims.
Inspection Upon Delivery
Customers are responsible for inspecting all shipments immediately upon delivery.
If a shipment arrives damaged, appears to have been opened, contains missing parts, contains incorrect merchandise, or appears to contain used or defective merchandise, PowerWash.com must be notified within five calendar days of confirmed delivery.
Please retain all original packaging and provide photographs of the following:
- The shipping carton
- The shipping label
- Packaging materials
- The product
- Any visible damage
Failure to report shipping damage, shortages, incorrect merchandise, or product condition issues within this inspection period may limit our ability to investigate the claim with the shipping carrier, manufacturer, or warehouse and may result in denial of the claim.
Storing a product unopened does not extend, suspend, or restart the warranty period or the inspection period.
Manufacturer Warranties*
Pumps
AR, CAT, General Pump, Comet, Udor, Hypro, Everflo, and other pump manufacturers provide warranties as specified by each manufacturer.
Manufacturer warranties cover defects in materials and workmanship that occur during normal use.
Manufacturer warranties do not cover:
- Misuse or abuse
- Improper installation
- Freeze damage
- Freight damage
- Normal wear
- Use beyond recommended pressures, temperatures, speeds, or duty cycles
- Use with chemicals or fluids not approved for the pump materials
- Alteration or unauthorized repair
Refer to the manufacturer’s warranty documentation included with your product for complete coverage details.
Engines
Honda GX: 3-year limited warranty against defects in material and workmanship under normal use.
Honda GC: 2-year residential or 90-day commercial limited warranty.
Kohler: 2-year limited warranty.
Lombardini: 1-year limited warranty on all components and 2 years on major components.
Vanguard: 3-year limited warranty.
Refer to the engine manufacturer’s warranty documentation or your nearest authorized service center for complete warranty information.
Note: Horsepower ratings are subject to change by the engine manufacturer.
Generators
Generators used on hot water pressure washer systems must be operated continuously at 3600 RPM while the burner is in use.
Generator failures caused by improper operation, including running the burner while the engine is idling, are not covered under warranty.
Refer to the generator manufacturer’s warranty for complete coverage.
Burners
Burner assemblies are covered by the original component manufacturer’s warranty, including Beckett, Robertshaw, White-Rodgers, Honeywell, and other applicable manufacturers.
Refer to the product manual included with your pressure washer for complete warranty details.
Accessories
Accessories including guns, hoses, lances, spray tips, valves, reels, fittings, and similar items carry a 90-day limited warranty from confirmed delivery unless otherwise stated by the manufacturer.
Warranty coverage does not apply to misuse, abuse, neglect, improper installation, normal wear, labor charges, or freight charges.
What This Warranty Does Not Cover
- Products not inspected within a reasonable period after delivery, or claims involving shipping damage, missing parts, incorrect merchandise, cosmetic damage, evidence of prior use, or product condition reported after the inspection period.
- Normal wear items including spray tips, guns, hoses, wands, lances, quick couplers, seals, filters, gaskets, O-rings, pump packings, pistons, check valves, belts, relief valves, unloader valves, and fuses.
- Damage resulting from misuse, abuse, accidents, neglect, improper installation, unauthorized modifications, alterations, or improper servicing.
- Routine maintenance including oil changes, filter replacement, nozzle replacement, adjustments, and normal service.
- Freeze damage.
- Chemical damage, scale buildup, soap buildup, corrosion, rust, or thermal expansion.
- Electrical failures caused by an improper, insufficient, or unstable power supply.
- Pump failures caused by an inadequate water supply or operating the pump without sufficient water.
- Damage resulting from leaking hoses, guns, wands, fittings, or other components that cause excessive cycling of the system.
- Failure to follow operating, installation, maintenance, or safety instructions provided by the manufacturer.
- Labor charges, travel charges, installation costs, removal costs, rental equipment costs, lost income, loss of use, or other incidental or consequential damages.
Limitation of Liability
PowerWash.com’s liability for special, incidental, indirect, or consequential damages is expressly disclaimed.
In no event shall PowerWash.com’s liability exceed the original purchase price of the product in question.
PowerWash.com’s obligation under this warranty is limited solely to the repair or replacement, at our option, of defective parts or products after inspection and approval.
PowerWash.com does not authorize dealers, distributors, employees, agents, or any other party to modify this warranty or make additional warranty representations on our behalf.
It is the purchaser’s responsibility to ensure products are installed and operated in accordance with all applicable local, state, and federal codes.
This warranty is provided in lieu of all other express or implied warranties, including any implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.
Shipping, Returns & Refunds
- No returns will be accepted without a Return Material Authorization. Contact PowerWash.com to obtain an RMA number and return instructions before returning any merchandise.
- Shipping charges are non-refundable. All approved returns must be shipped prepaid. PowerWash.com does not accept COD shipments.
- Products must be inspected promptly upon receipt. Claims involving shipping damage, shortages, incorrect merchandise, evidence of prior use, or product condition must be reported within five calendar days of confirmed delivery. Failure to do so may limit available remedies.
- Opened merchandise that remains new, unused, complete, and in resalable condition with all original packaging and contents may be returned within 30 days of confirmed delivery and is subject to a 20% restocking fee.
- Custom-built equipment and special-order items are non-returnable.
- Pressure washers are non-returnable after delivery. Covered defects are handled under the applicable warranty and may be repaired or replaced at the discretion of PowerWash.com or the manufacturer.
- Chemicals, detergents, hazardous materials, and HazMat products are not returnable, refundable, or exchangeable.
- Returned products that are incomplete, used, damaged, altered, improperly packaged, or otherwise not in resalable condition may be refused or subject to additional deductions.
- Approved refunds will be issued within 14 days using the original payment method whenever possible. Cash purchases will be refunded by company check.
Manufacturer Warranty Notice
Manufacturer warranties are subject to change without notice.
Additional terms and conditions may apply. If you have questions regarding warranty coverage, returns, refunds, or repairs, contact PowerWash.com at 1-800-433-2113 before returning any merchandise.
